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Proudly Serving Ohio, Indiana, Kentucky, and Pennsylvania

Union Savings is Serving Our Customers during the COVID-19 Pandemic

We know this a tough time for many. Please know that the health and safety of our employees and customers is our highest priority. At Union Savings Bank, we are following the lead of government officials and regulators and continuing to implement strategies recommended by our public health authorities.

As an essential business, we will continue to serve the needs of our valued customers. As one of the top mortgage lenders in the communities we serve, our success is built on the personal relationships we have with each one of you. We are here for you.

All of us at USB appreciate your loyalty and we want you to know we have the same loyalty and commitment to you. Like you, we are continuing to monitor this situation and praying for the health and safety of all in our community. If we can help you, please do not hesitate to reach out to us.

Important Links/Phone Numbers

The USB homepage has access to online banking, borrower’s assistance & no fee ATM locations

Loan servicing: 800-582-9702

24/7 Phonelink: 877-351-0612

Default Servicing: 513-842-5688

  • Due to the high number of inquiries at this time, we ask that you send an email to defaultservicing@usavingsbank.com describing your situation and need for assistance. Please include your loan number and the best way to contact you.
  • Visit our Borrower’s Assistance Program on our website, located under the mortgage loan tab. Look for the red bar along the right side of the page to apply for our assistance program.
  • If you’d like to call you are welcome to do so, but please be patient. We will get back to you as soon as possible. The number for our default servicing department is 513-842-5688.
  • Our branches remain open, but we’re asking customers to use our drive thru services.
  • All but four of our branches have drive-thru windows. Branches that do not have a drive-thru are Hyde Park, Deer Park, Beechmont and North College Hill, all in Cincinnati.
  • If you have a more complicated transaction, you are welcome to come into the branch for assistance. If you do need to enter a branch, we ask you to practice social distancing and use hand sanitizer, which is located in all branches, to protect yourself and our employees.
  • To find the branch closest to you, visit, “Find a Branch/ATM“.
  • If you have a USB checking account, just click on the “online banking” link at the top of our homepage to go to your account or set up an account.
  • From online banking, you can check your balance, pay your mortgage, pay other bills, transfer money between your Union Savings Bank accounts and find information you need if you have questions.
  • We also have a service called “24/7 Phone Link.” Just call 513-842-7600 or our toll free number, 877-351-0612 and follow the instructions provided.
  • You will find a list of no fee ATM locations available to USB customers on our website.
  • Home loan closings and home refinancings are continuing. Your loan officer will set everything up for you.
  • We are mindful that our branch locations can get busy and there is a need for limited contact between bank staff and customers so we’ve set up remote locations for our closings.
  • Your loan officer will direct and take good care of you. If you have a question about loan servicing, please call 1-800-582-9702.

Stay Safe

  • Our number one priority is the safety of our employees and our customers. Our strongest hope right now is that you and your families are healthy and stay that way.
  • Heed the precautions of our leaders and the Centers for Disease Control and Prevention. Take care of yourselves and each other during this time.
  • USB is proud to have branches in Ohio, Indiana and Pennsylvania. If you need more information about COVID-19 where you live, reach out to the dedicated hotline in your state:

Taking Care of Our Neighbors

Through our regional Community Action Committees, Union Savings Bank, supports many organizations that are important to our employees. Our giving back to the community involves employee service and volunteering coupled with financial support from the bank. During this time, we are unable to volunteer, so we’re contributing to the financial needs of our community partners that are on the front line of assisting our first responders, medical personnel and neighbors in need.

Some of our USB regional partners include:

Financial Literacy for Students

Many of our customers are helping to educate children at home while also balancing your own lives and work schedule. We can help. USB is proud to be a partner with EVERFI, which offers free, quality education, including financial literacy, to K-12 students. Anyone can register and access the lesson plans. Below is a step-by-step guide to connect you to EVERFI and the lesson plans that are most applicable to the children in your lives.

1. Visit the EVERFI Family Portal
2. Click “Sign Up Now,” via the red box in the top right corner
3. Select your state
4. Select your child’s school name. If you can’t find your child’s school, please contact EVERFI at remotelearning@everfi.com.
5. Register your child and create a user name and password.
6. Receive the full catalog of age-appropriate courses for your child

Once you’ve registered, you’ll simply sign in, using your user name and password, anytime you want to access the portal.

We’re Hiring

As an essential business, we’re doing everything we can to take care of our employees and insure that it’s business as usual for our customers. We’ve made sure that vulnerable workers have access to paid leave during this time and we’ve increased wages for our current loan and deposit, operations and support workers. Please check out our current job postings and consider joining the USB team.